Welcome to Checkr!
This guide will walk you through the Checkr / Able integration process:
- How to integrate Checkr with Able to request and view background checks
- How to use the Checkr dashboard for the background check process
The Checkr Help Center is a great resource for any questions that may not be covered in this user guide. If you have any questions not covered in the help center, submit a request.
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- Prerequisites
- Able Permissions
- Enable Checkr Setup
- Create a Checkr Account
- Order A Background Check
- Review A Background Check
- Checkr Features
- Checkr’s Candidate Experience
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Prerequisites
The following items are required to initiate the Able / Checkr integration:
- To enable the integration you must have admin access to both Checkr and Able to complete this process
Able Permissions
An authentication link must be provided by Able Customer Service to configure the Checkr integration.
Enable Checkr Setup
Able will provide you with an authentication link to enable the connection. Note: Integration will not be activated until Able is implemented and live.
Sign In or Sign Up to create a Checkr account. If your company does not yet have a Checkr account, one must be created before utilizing the integration with Able.
Create a Checkr Account
To create a Checkr account:
- Click Set up a Checkr account.
- Enter your contact and business information and click Continue.
- This information is required by law to ensure that only legitimate companies, with legitimate business needs, and can run background checks.
- Enter your payment information.
- Invoices for background checks will come directly from Checkr. (Payment information may be edited on the Checkr dashboard after the account has been created.)
- Click Continue and Submit Account to Checkr for review. Once the credentialing process is complete or if additional information is needed, you'll be notified by email.
- Credentialing typically takes 1-2 business days.
A success message will be displayed when the integration is enabled. You may close the window and begin ordering background check screenings for your candidates directly from Able.
Order A Background Check
After your Able and Checkr accounts are connected, you can order a new background check for a candidate from the Applicants section in the left-hand menu bar.
In the window that opens, select the applicant name, and click + New Onboarding Request.
This will take you to the Order Workflow page. From here, you may select the Checkr Screening Package to order for the candidate from the drop-down menu.
*Note: Only one background check package may be ordered at a time for a candidate.
When you have made your selections, click on Send Workflow. Based on the preferred method of contact, the candidate will either receive an email or text notification to log into Able and complete their onboarding steps.
While you’re waiting for the candidate to complete their steps, the status of the background screening will be Ordered and is visible in Applicants under Background Screening.
The candidate will receive an email from Checkr to provide the required personally identifiable information based on the screenings in the selected package, review their disclosures, and authorize consent for the background check.
Once consent is submitted by the candidate, the background check order will be initiated in Checkr.
*Note: A background check cannot be canceled or changed once a candidate has authorized their consent.
The result of the screening will reflect the status of the Checkr background check. All background checks begin with the result Pending.
Review A Background Check
Report results are returned to Able in the form of Result statuses. These statuses appear in Able as soon as they are available in the Checkr Dashboard.
Packages/Services will display the individual screenings ordered within a background check package and their statuses. Hover over each screening to display the status name, such as green for clear, gray for pending, and red for consider.
Depending on your permissions, when the report is complete, you may view a PDF of the full report by clicking on View. Click on Take Action to review the report in Checkr.
The “date in” corresponds to when Able receives the screening results, the “date out” corresponds to the date those results are shared.
For more information on reports and report statuses, see How do I interpret a background report in the Checkr Help Center.
Most criminal background checks will be completed within 24 hours, but the time to complete can range from a few minutes to a few weeks, depending on the type of check ordered, the geographic location of the candidate, and/or county courthouse operations.
Checkr Features
Additional Checkr account features available:
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- Background check invitation links
- Full background check report results
- Cancel an invitation
- Adverse Action initiation and processing tools
- Checkr settings
- Candidate Stories
Checkr’s Candidate Experience
Checkr's candidate experience overview describes the candidate experience of the background check process. It provides information to answer common questions and resolve common issues.