Administration & user management FAQs

To reset your password:

1. Navigate to the Checkr Login page.
2. Click Don't remember your password?
3. Enter your email to receive a password reset email.

Your password reset token will be valid for four hours.

Sometimes password reset emails end up in your email's Spam folder, so be sure to check there if you don't receive an email. If the password reset email doesn't work, then check to see if you received more than one email. Then try using the more recent email to reset your password.

Admin users: For more information about account settings, refer to Manage account settings.

Checkr does not currently support the merging of accounts or migration of data/reports from one account to another. If more than one account exists for your organization, please select a primary account and work with Checkr Customer Support to de-authorize the unused account. 

Question

Is it possible to update the URI name tied to our Checkr account?

Answer

The URI name is a unique account identifier that cannot currently be changed.

Question

I am receiving a forbidden error when trying to open a candidate’s report in the Checkr Dashboard. What is causing this issue?

Answer

A forbidden error appears when you're not allowed to access the requested resource, usually for a reason below:

• You aren't set up with the correct permission to access reports in a certain work location or node.
• If you need access to the report, check with your administrator to adjust your Checkr role as required. 
• The candidate was deleted from the database, and access to their report is no longer permitted. 
• If your team requires a background check for a deleted candidate, you need to create a new candidate and order a new report.