Log into our Candidate Portal to track your background check's progress.
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While we hope that we’ve answered all of your questions in this Help Center, we understand that you might have questions or there might be issues we haven’t addressed. If that is the case, please contact our support team using the information below.
Submit a request
Submit your questions through Checkr's submit a request form
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The Checkr Help Center Chatbot, located in the bottom right corner of the Help Center, is able to answer our most frequently asked questions.
Hours of operation
We're available Monday - Friday during the hours listed below:
- United States: 8 a.m. - 8 p.m. Eastern Time (ET)
- Outside the US: 8 a.m. - 6 p.m. Eastern European Time
We are pleased to offer email support in six different languages in the Eastern European time zone:
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English
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French/Français (+ Canada dialect)
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Spanish/Español (+ European dialect)
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German/Deutsch
We will support the candidate’s chosen language and time zone, known by the completion of their background invitation in EU French, German, or EU Spanish.
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