This article will help answer the following questions about payment processing:
- Where can I review or update my account’s payment information?
- Am I automatically charged each month?
- How are payments made if my account is enrolled in AutoPay?
- How can I tell if AutoPay is enabled for my account?
- How does the bank account verification process work?
Where can I review or update my account’s payment information?
Admins or billing users can go to Payment & billing in the Checkr Dashboard to review account payment settings.
Am I automatically charged each month?
If your monthly invoices are less than $2,500, Checkr will ask that you provide a checking account or credit card, which will be used to automatically pay your account's invoices each month.
How are payments made if my account is enrolled in AutoPay?
At the beginning of each month, Checkr sends a copy of your invoice for orders completed in the previous month to your account’s billing contact email address. This invoice includes charges related to background checks completed in the previous month. When the invoice is coming due, the credit card or bank account on file will be automatically charged. If there are any issues with the payment, Checkr notifies the billing contact.
How can I tell if AutoPay is enabled for my account?
Whether or not AutoPay is enabled for your account can be found on your invoice. For information on how to access your invoices, refer to Help me understand Checkr invoices.
How does the bank account verification process work?
This process verifies that you are the account owner by confirming two micro-deposit amounts sent from Stripe, our payment processor, to your bank. It can take several days for the microdeposits to appear. After the microdeposits appear in your account, return to the Payment & billing page of the Checkr Dashboard to verify the account. After the account is verified, the reminder at the top of the page disappears.
An admin on your Checkr account can update payment information at any time. Refer to Set up payment information.